Tag Archives: customer service

Insights from Estate Agency of the Year 2011: Part 4

Today’s post continues the series of posts summarising the Sunday Times’ Estate Agency of the Year Awards 2011 held last week. Dean Mackie is the Principal of three offices of McGrath Estate Agents – a innovative estate agency chain in … Continue reading

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Lessons from….. Holiday Inn

I had a meeting at the newly opened Holiday Inn Winchester this week, and felt compelled to share my experience; for once – in a good way! I arrived on a cold grey morning to a bright, warm lobby, and … Continue reading

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Mystery shopping – the results

Complaints about estate agents have soared this year.  The property ombudsman, Christopher Hamer, in his 2010 annual report, published this month seems to be baffled by the increase, saying “A significantly reduced number of housing transactions, to my mind, should … Continue reading

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Best of the Best – The Scarlet Hotel

This weekend, my very romantic hubby took us to the absolutely gorgeous Scarlet Hotel in Mawgan Porth, Cornwall. Wow.  It really is an amazing hotel, where nothing is too much trouble (“glass of champagne in the hot tub Madam?”) and … Continue reading

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